We're here to help. If you have questions about using the Secondecimal app, your account, bookings, payments, or anything else — reach out to us and we'll respond within 1 business day.
Contact Us
Email Support
For all queries including account issues, booking problems, and payment disputes.
support@secondecimal.comFrequently Asked Questions
Account & Login
- How do I log in? — Enter your registered mobile number and verify with the OTP sent via SMS.
- I didn't receive the OTP. — Check your signal and try again after 60 seconds. Contact support if the issue persists.
- How do I update my profile details? — Go to Profile in the app and tap Edit.
Bookings & Slots
- How do I book a delivery slot? — Browse available procurement plans, select a date, and confirm your slot from the app.
- Can I cancel a booking? — Contact the factory directly or email us at support@secondecimal.com.
- Why is my slot not showing? — Slots are released by the factory. Check back or contact the factory owner.
Payments
- When will I receive my payment? — Payments are initiated after weighment confirmation and factory approval.
- How do I add my bank details? — Go to Profile → Bank Details in the app and fill in your account information.
- I see a wrong payment amount. — Email us at support@secondecimal.com with your booking ID and we'll investigate.
Delete Your Account
To request deletion of your account and all associated data, go to Profile → Delete Account in the app, or email us at support@secondecimal.com with the subject "Account Deletion Request".